We’re hiring: Amazing Customer Service Coordinator and Office All-rounder

APPLICATIONS HAVE CLOSED

Are you an Amazing Customer Service Coordinator and Office All-rounder? The Australian Writers’ Centre is expanding to more cities and we’re looking for a new full-time team member in our headquarters in Sydney.

Please note: This role is not a writing-based role. This role won’t be a stepping stone for you to publish your novel – but you will help others pursue their passion for writing. And hey, you can always write outside of work hours! This role requires you to be based in our Milsons Point (Sydney) office between 10am to 7pm, Monday to Friday. This role is not for anyone looking for part-time or work-from-home options.

About us
We’re the Australian Writers’ Centre. We provide online and classroom writing training across Australia –  whether you want to write a novel, be published in your favourite magazine, become a successful copywriter (or all of the above) – we’re here to help.

We pride ourselves on providing training that is practical and results in thousands of success stories each year. We love what we do and believe there should be a little fun in everything (yes, fun at work!).

We love helping our students achieve their dreams. In this office, we have a spirit of “getting things done”, embracing new ideas and upskilling ourselves so that we’re leaders, not followers.

About the role
Reporting directly to our Operations Manager, this role is filled to the brim with variety and customer interaction. It’s best described as an Amazing Customer Service Coordinator and Office All-rounder. You’ll be answering phones and replying to emails, preparing classrooms for courses, assisting with our online learning hub, managing office supplies, proofreading emails, making tea, getting to know our databases on an intimate level, chatting with our amazing graduates and presenters, and much more.

About you

You have impressive customer service skills. You’re bright and bubbly on the phone and shoot off professional emails with aplomb. If the phone rings while you’re typing an important email, you don’t get flustered. Juggling multiple customers is your superpower. You love exceeding expectations and are passionate about helping our students achieve their writing goals.

You have administrative experience and a customer service background. You have a minimum two years’ experience in a similar role to this one. You may have skills in many different areas (some that might not even make sense for this role – but that’s okay!), and you like to use them. Ticking items off your to-do list gives you great joy and you’re highly organised and systematic.

You’re tech savvy. You’re great at tech or, at the very least, you know how to Google the answer to anything. We all work across a range of software platforms – and you will too. Ideally, you’ll have some experience with WordPress, Macs, MS Office and Infusionsoft. But even if you don’t, you’re a quick learner who can embrace new systems with the right training.

You are a hard worker. People know you as an efficient and enthusiastic team player. You don’t mind doing things outside of your role description. You’re keen to do high level tasks, but are also perfectly fine about photocopying or posting the mail. We work as a team, and there is no room for ego here.

You enjoy learning new things. This is an incredible opportunity to learn a range of skills that you will have for the rest of your life. You’ll be part of an innovative team that is at the forefront of marketing, customer liaison and technology. You’re a go-getter ready to hit the ground running.

You’re a people person. You are patient with customer queries and you love helping people choose the best path for their specific goals. You take pride in creating a great environment where people can learn, and that includes ensuring that our classrooms are set up professionally and correctly so our students have the best experience.

Your communication skills are outstanding. You know how to ask the right questions to get the answers you need. You have excellent English language skills, spectacular attention to detail and typos give you conniptions.

You have an interest in the world of writing and you’re willing to be immersed in it – although you understand that this role is not a stepping stone to help you write your next novel or become an editor.

You’re seeking a long-term, stable position. You’re ready to sink your teeth into this role and you don’t have plans to run off and join the circus any time soon. You’re keen to grow with our business and understand your role may move in line with business growth.

You’ve got a great attitude. And a sense of humour. We call SodaStream ‘fart water’, have 3pm tea time and sometimes Groucho and Dougal (our office dogs) will get tangled in the legs of your chair. You can take it all in your stride and, importantly, don’t get offended if things don’t always go to plan in life.

APPLICATIONS HAVE NOW CLOSED